Warranty, exchange and return

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The following information sets out the conditions for returns and guarantees for goods purchased on this site.
All warranty conditions apply within the framework of the Law of Ukraine on the Protection of Consumer Rights and are regulated by the legislation of Ukraine.

 

Warranty repair

If problems arise during the operation of the product, please contact our store only.

The warranty repair period includes the product diagnostics period (from 1 to 14 days).

If the service center does not have repair spare parts, upon agreement with the Buyer, the warranty repair period can be extended until the necessary spare parts arrive at the service center.

If repair is not possible, the product will be replaced with the same or similar product. The operation to replace the product is carried out after mandatory testing of the product in the service center.

*A persuasive request when contacting the service center to provide the product in a complete set. This will ensure the correct identification of the malfunction and save your time in the event of the need to replace the product with a new one.

 

Product exchange or refund

According with the Consumer Rights Law You can refuse what we sold within 14 (fourteen) days. The product must be returned in full packaging.

 

The warranty for all our products is 12 months from the moment of payment. You can also count on online support even after the warranty period has expired. If you have any problems with our products, please contact us at custommodsff@gmail.com

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Order cancellation. Cash back.

You can cancel your order before it ships and we will refund you.

• If you buy an item in stock, we deduct a commission of 5% of the amount of the item.

• If you buy a product to order, we can display your order in our store. When it's bought, we'll refund you with a 25% commission. We can also refund money immediately from holding commission 50%.